Shift Supervisor

CVS Health•Long Beach, CA

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance, while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. This role involves supervising and coordinating store crew activities, communicating with management and staff, assisting customers, resolving customer relations issues in accordance with company policy, and maintaining customer and patient confidentiality. The Shift Supervisor also handles merchandise pricing, stocking, promotional and seasonal displays and inventory, off-shelf merchandise maintenance, and department resets according to planograms. The position is full-time, with anticipated hours of 40 per week. The listed pay range is $19.92 per hour. The role requires schedule flexibility, including some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. Eligible colleagues receive a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.