Shift Supervisor

One Workplace•Seattle, WA

7d•Onsite

About The Position

Porter Hospitality works with building owners and landlords to create destinations and experiences within commercial buildings that bring them to life. We design and operate everything from restaurants and cafes to wellness centers, catering operations, retail concepts, lounges, and event spaces within each building, bringing hospitality to new and existing amenities and activating them with regular events for tenants and members of the broader community. Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Requirements

2+ years of supervisory experience in hospitality, lounge, cafe, or restaurant settings.
Experience leading front-of-house and back-of-house teams.
Food Handler’s Permit required.
Leadership and team supervision skills with a focus on service excellence.
Strong knowledge of food, beverage, and café operations.
Ability to multi-task and adapt in a fast-paced, hospitality-driven environment.
Experience with concierge-style service, tenant relations, and guest engagement.
Knowledge of POS systems such as Toast, Square, or similar platforms.
Understanding of inventory management, space organization, and service logistics.
Strong problem-solving abilities and ability to make quick, informed decisions.
Passion for guest hospitality and curating exceptional experiences.
Ability to work events, private functions, and high-profile gatherings.
Strong communication skills, fostering team collaboration and guest interaction.
Flexibility to work nights, weekends, and holidays as required.
Ability to lead a team with professionalism, enthusiasm, and adaptability.
Takes ownership of lounge service and team success.
Provides personalized guest service, acting as a connector between guests, tenants, and the space.
Creates a positive and supportive environment for all staff.
Able to prioritize tasks and maintain productivity.
Navigates changing service demands with ease.
Passion for hospitality and fostering guest engagement.
Maintains high service expectations and holds the team to them.
Actively seeks new ways to grow and be challenged using both formal and informal development channels.
The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
Ability to remain optimistic and enthusiastic while creatively solving problems.
Convey information to all key stakeholders in both written and verbal formats.
Determine and utilize the appropriate communication channels.
Listen and respond with empathy.
Ability to understand issues and different perspectives of others.
Ability to ask for help and encourage others.

Responsibilities

Serve as the lead presence on the café floor, ensuring smooth guest interactions and operational flow.
Support and supervise front-of-house and back-of-house teams, assisting with training, execution, and staff development.
Point of contact for all coffee training.
Maintain high standards of hospitality by ensuring the café remains clean, inviting, and well-organized.
Assist with food and beverage service, ensuring quality control and seamless operations.
Monitor building security and guest access protocols, ensuring the safety and comfort of all guests.
Act as an ambassador for the lounge and building, cultivating relationships with tenants, guests, and vendors.
Support ordering, inventory control, and product storage, keeping back-of-house areas organized.
Ensure all team members adhere to Porter’s hospitality and service standards and standard of process.
Manage opening and closing procedures, including cash handling, sanitation, and equipment maintenance.
Lead by example, fostering team accountability, professional development, and guest-first service culture.
Address guest feedback in real time, making proactive adjustments to enhance the experience.
Collaborate with property management to support building-wide initiatives, tenant engagement, and community programming.
Ensure compliance with all health, safety, and sanitation regulations, maintaining a well-functioning workspace.