Shift Supervisor

CVS Health • Richmond, VA

22h

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed. This is a part-time position with anticipated weekly hours of 20. The typical pay range is $16.50–$24.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors.

This position is eligible for a range of benefits and programs that support colleagues’ physical, emotional, and financial well-being. Depending on hours worked and eligibility, these include dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional benefit details are provided during the application process and on Benefits Moments.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent; preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.
• When no manager or Operations Supervisor is onsite, lead store staff, ensure smooth store operations, and complete opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED