Shift Supervisor

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

1d•$24 - $24•Onsite

About The Position

The Shift Supervisor manages Residential Aide staff and helps ensure effective, quality services in accordance with Community Housing Innovations (CHI), OTDA, and other applicable funding-source guidelines. Under the direction of the Program Director, this role is part of an interdisciplinary team and oversees site operations, staff support, safety, and compliance. The position is based in Gowanus/Park Slope, Brooklyn, New York, and pays $24.04 per hour (approximately $50,004 annually). It is non-exempt and eligible for overtime. The schedule is Saturday through Monday, 4 p.m. to midnight, and Tuesday and Wednesday, midnight to 8 a.m.; Fridays and Saturdays off are also stated in the posting.

Requirements

High school diploma or GED required; three or more years of verified homeless-services experience may override the education requirement.
At least two years of experience providing management services in social services or a related field.
Excellent verbal and written communication skills and proficiency in English.
First Aid/CPR certification and a Food Handler’s Certificate, either upon hire or within 60 days of hire.
F-80 Fire Safety Coordinator certification, or ability to obtain it within 30 days of hire.
Basic competency in MS Windows, MS Office, and internet use.
Ability to lift, carry, and move objects weighing up to 50 pounds, tour the property, walk distances, and climb up to three or four flights of stairs.
Ability to prioritize and make appropriate decisions and judgments.
Ability to work independently or as part of a team, stay organized, assume responsibility, work under pressure, meet deadlines, multitask, be flexible, and maintain attention to detail.
Even temperament, negotiation skills, effective time management, and ability to meet unexpected deadlines.

Nice To Haves

Bachelor’s degree from an accredited university or related field of study.
Multilingual ability, including Spanish proficiency.

Responsibilities

Supervise the overall running of the site as directed by the Program Director.
Supervise and support all Residential Aide staff, including overseeing staffing for weekends, overnights, and as needed.
Conduct scheduled fire drills, help ensure fire safety procedures are followed, and document drills according to DHS and CHI guidelines.
Supervise and assist with client meals and ensure employees follow OTDA and DHS food safety guidelines.
Provide limited crisis intervention and de-escalation to residents until CHI professional staff can be contacted or intervene; contact a supervisor or proper authorities as needed.
Help prevent losses to CHI related to vacancies, lost shelter payments, and property.
Ensure the program provides quality services and complies with program requirements.
Enforce CHI, site, and DSS policies, regulations, and rules with residents.
Review video cameras and consistently monitor the area.
Use company resources appropriately and model appropriate conduct for employees.
Provide on-site training and regular feedback to staff and management.
Inform the Building Superintendent about site conditions, hazards, repairs, and supply needs.
Liaise with agencies responsible for referring eligible clients.
Submit required internal and external reports, including logs, notes, and incident reports, accurately and on time.
Keep logs, the office, and the site orderly.
Assist the management team with communication and serve as an on-call supervisor.