Security Shift Supervisor (Guardteck)

Kandor•Victoria, BC

2d•Onsite

About The Position

The Shift Supervisor will oversee site operations, ensuring peak efficiency, prompt resolution of escalations, and adherence to regulations and procedures. This role involves managing a portfolio, fostering a positive culture, and maintaining effective communication. The supervisor is responsible for operational management, relationship building with clients, and leadership of the security team.

Requirements

Completed Certificate in Security Management or a combination of education and experience.
3 years security experience.
Valid Security Licence.
Ability to work independently and as a team player.
Outstanding customer service.
Honesty, discipline, commitment, accountability, and trustworthiness.
Outstanding written and verbal communication skills.
Outstanding leadership skills that promote a strong culture and motivates employees.
Full knowledge of security system databases.
Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
Ability to resolve conflict in an efficient and agile manner while promoting nonaggressive behaviours such as a conflict solution.
Ability to make difficult decisions.
Strong interpersonal skills.
Ability to assist, help, coach, mentor, and discipline employees.
Excellent multitasking skills that guarantee quality and efficiency.
Ability to research and understand possible outcomes and risks.
Ability to be empathic and to understand people’s needs.
Excellent time management, organizational, and planning skills.
Ability to perform accurate investigations of incidents.
Willingness to go above and beyond and always try to find ways to be more efficient.

Nice To Haves

Completed basic security training – Conflict Management, Use of Force and other relevant training is an asset.
Leadership training is an asset.

Responsibilities

Follow Security and client’s standards, rules, and policies.
Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
Report and document incidents in a detailed and accurate manner, follow emergency procedures, and report to the client and senior management with a resolution and actions to reduce hazards.
Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.
Provide orientation and training to new employees.
Manage vacation time for employees.
Manage scheduling, time and attendance and own schedules in an effective and efficient manner.
Ensure company vehicle maintenance is kept up to date.
Report to management any changes or discrepancies to employees’ hours.
Fully understand and be aware of the site layout.
Preserve clients’ interests, needs, and wants at all times.
Ensure that employees provide safety and security services to the property, customer and third parties.
Ensure that incidents are being resolved efficiently and address the client’s needs.
Encourage service interactions and exchanges of information between employees and customers.
Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.
Understand and meet the requirements of Fire and Life Safety for the property.
Ensure First Aid Compliance – Naloxone, AED checks and maintenance of First Aid Kits onsite.
Ensure Fire Extinguisher Checks and keeping documentation up to date including sign offs.
Provide constant constructive feedback, coaching, and training to enhance motivation and performance.
Promote a collaborative culture in where all employees can rely on each other and improve motivation.
Constantly interact with all employees to determine any issues and understand their needs.
Attend 1x1 meetings with Account Manager and clients.
Enforce above and beyond customer service, performance, and high-quality deliverables.
Enforce compliance with Occupation Health and Safety regulations.
Assist in the implementation of new technology or software systems to improve operational efficiency.
Manage and report any accidents or injuries, ensuring timely completion of reports.
Participate in the joint health & safety committee and maintain a safe, clean work environment.
Support the planning and execution of company-wide initiatives or special events.
Uphold and embody Kandor Managements core values, ensuring they are understood by all employees.
Maintain strong professional relationships with co-workers, executives and Management.
All other duties as assigned.