Shift Supervisor, Magnolia House Women's Shelter (Per Diem)

CAMBA•New York, NY

20h•Onsite

About The Position

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. They offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services, reaching almost 80,000 individuals and families. CAMBA operates 6 single adult shelters, 6 family shelters, and one drop-in center, providing comprehensive services to stabilize homeless individuals (often mentally-ill and substance-abusing) to successfully transition into permanent and/or supported housing. CAMBA’s Magnolia House, located in the Brownsville section of Brooklyn, serves 200 single women at any given time, the majority of whom are diagnosed with mental illness, some dually with chemical addictions. The Shift Supervisor (Per Diem) is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations-related staff and services on a day-to-day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

Requirements

HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
Must obtain and maintain First Aid/CPR certification.
Must obtain and maintain certification in overdose prevention.
Must obtain and maintain F-80 Fire Safety Coordinator certification.
Must obtain and maintain CPI (Crisis Prevention) certified.

Nice To Haves

Bi-lingual preferred.

Responsibilities

Maintain professional relationships with clients and client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.
Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
Input client data using DHS’ CARES database, as needed.
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
Ensure inventory of security equipment is up to date.
Ensure security of valuables and medications in safe/cabinet.
Retrieve, observe and document client’s self-administration of medications, as appropriate.
Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
Implement strategies for effective team performance.
Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
Lead and participate in program meetings as requested.
Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
Prepare performance appraisals for direct reporting staff.
Review and sign time sheets.
In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
May coordinate and facilitate groups and trainings
May develop content for client programming to maximize contract goals and performance targets.
May conduct initial intake or initial and/or periodic assessments of clients
May prepare marketing materials for the program.
May reach out and market the program to the community in order to obtain resources for clients.
Task may be modified, expanded and/or assigned over a period of time.