Shift Supervisor

CVS Health • Richmond, VA

1d

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures.

This part-time role is scheduled for 25 anticipated weekly hours. It may require a flexible schedule, including some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The stated typical pay range is $16.50–$24.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively between store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED