Forest Ave - Shift Supervisor

Philz Coffee•Palo Alto, CA

3h•Onsite

About The Position

At Philz, the company aims to build culture and community, believing that warmth, authenticity, kindness, positivity, and passion can Better People’s Days. As a Team Lead (Shift Supervisor), the role involves supervising daily shift activities and supporting a dynamic team. Team Leads are expected to motivate and inspire team members, set standards for superior service and drink quality, and contribute to a welcoming environment. The position requires embodying Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Requirements

A passion for people and a willingness to learn

Nice To Haves

Previous supervisory experience in a fast-paced food and beverage environment is preferred.

Responsibilities

Play to your team’s strengths by putting the right people in the right places at the right times.
Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
Develop strong relationships with customers and the local community.
Assess the performance of your team members, including service and drink quality.
Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
Support promotions and new hires through in-store training.
Help your Store Leader in executing operations and administrative duties.
Be a key leader in implementing and maintaining Philz safety programs.