Shift Supervisor

The Salvation Army Southern California • Colorado Springs, CO

8h • Onsite

About The Position

The Shift Supervisor is responsible for the shelter while on duty and the direct report to all employees and volunteers. Things of a serious or urgent nature will require the supervisor to contact the shelter administrator on call immediately. This position is responsible for ensuring the safety and security of all clients, staff and the property around the facility. This job requires patience, and the ability to diffuse volatile situations between clients as well as between clients and staff. As a Shift Supervisor this position will be responsible for training new hires, volunteers and temporary staff, supervising assigned shifts and other duties. The position also requires the ability to be flexible within the work schedule.

Requirements

• High School Diploma or equivalent
• Experience working with people.
• Support of The Salvation Army’s Mission.
• Supportive of and reflect The Salvation Army's high mission. standards of our organizing as one of the world's most distinguished human service and charitable organizations.
• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• An MVR will be processed every year in accordance with The Salvation Army’s policies.
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.
• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Responsibilities

• Work with Clients regarding Client complaints & issues.
• Work with Clients regarding following policies and procedures.
• Responsible for training of new hires, volunteers and temporary staff on your delegated work shift or as assigned by Shelter Programs Manager.
• Responsible for ensuring staff are following TSA policies and procedures for the shelter.
• Ensure that staff and volunteers are responding and treating all clients with respect.
• Work with Shelter Program Managers to create weekly work schedule.
• Schedule any training needed for new hires, volunteers and temporary staff.
• Will be the contact person for staff who may call off sick or unable to work their shift and responsible for filling that position with another staff person.
• Responsible for contacting the Shelter Program Managers or administrator on call in the event of inclement weather to determine shelter hours/early check ins etc. For the day.
• Informs/communicates to the Shelter Program Managers or administrator on call of events that involved the police or emergency services with the clients of the shelter or other serious events.
• Ensure that the outside perimeters are clear and clean, and all doors are locked.
• Ensure that the shelter has enough bedding/blankets etc. for all clients.
• Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service.
• Encourage clients to comply with facility policy and procedures.
• Make frequent rounds throughout the entire facility including perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. Monitor clients and the facility via security cameras, screenings and rounds.
• Complete logs, incident reports and all other required documentation.
• Respond appropriately to situations of child abuse and neglect. Make calls to the Police, Fire Department, Department of Human Services, or other first responders as directed.
• Observe and report irregularities regarding client behavior or building or security issues as necessary.
• Act as the liaison with police and other emergency services.
• Employ crisis prevention and intervention if a conflict occurs.
• Maintain a strength based and client centered approach.
• Monitor clients' progress towards their goals.
• Model appropriate social skills with clients throughout the shelter environment.
• Provide encouragement and moral support to clients.
• Maintain proper personal and professional boundaries.
• Perform basic front desk duties to include, answering phones, filing, data entry, monitor video surveillance cameras, and fire prevention/detection alarm notification system.
• Distribute supplies, medications and other belongings to clients as needed.
• Give high priority to the welfare of all the clients.
• Always maintain a professional appearance.
• Assist in the gathering and recording required information from all clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Accurate collection of vital statistics during intake and discharge of clients.
• Maintain accurate attendance records of all clienteles.
• Maintain supplies necessary to front desk operations.
• Ability to be comfortable working with a diverse population.
• Ability to perform intake and exits of clients.
• Ability to inform a client he/she must leave based on his performance and assist in bagging up their personal belongings when necessary.
• Ability to enter intake information into two databases and assign beds.
• Ability to search belongings in a proper manner.
• Oversee or perform daily operation of shelter tasks to include cleaning, laundry, and set up the kitchen for meals and serving the meals. Cleaning of the front desk area to include the staff bathroom.
• Responsible to adhere to and implement policies of the RJMC and those of The Salvation Army
• Performs other duties as required.

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED