Shift Supervisor
About The Position
A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures opening and closing procedures are completed. The role includes supervising and directing store crew activities, communicating with management and crew, assisting customers and handling customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, inventory, and department resets. This is a part-time position with 20 anticipated weekly hours. The required schedule may include some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The stated hourly pay range is $16.00–$23.00.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent (preferred but not required).
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments according to planograms (POGs).
- Lead store staff and help ensure smooth operations when no manager or Operations Supervisor is onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting colleagues’ physical, emotional, and financial well-being
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
