Shift Supervisor

CVS Health • Houston, TX

19h • $17 - $24

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and oversees completion of opening and closing procedures.

The role includes supervising and directing store crew activities, communicating between management and crew, assisting customers, handling customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and carrying out merchandise presentation activities such as pricing, stocking, promotions, seasonal displays, and department resets.

This is a part-time position with anticipated hours of 24 per week. The listed base pay range is $16.50–$24.00. The position is eligible for benefits and programs including dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits, subject to hours worked and eligibility.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments following planograms (POGs).
• Lead store staff and help ensure smooth operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED