Shift Supervisor

CVS Health • State College, PA

22h • $16 - $23

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes all opening and closing procedures.

The position works with store management and crew to supervise and coordinate activities, communicate information, assist customers, uphold CVS’s customer service culture and policies, and protect customer and patient confidentiality. Merchandise duties include pricing and stocking products, executing promotional and seasonal displays and inventory, maintaining off-shelf merchandise, and resetting departments according to planograms.

This is a part-time position with anticipated hours of 25 per week. The stated hourly pay range is $16.00–$23.00. The role requires a flexible schedule that may include early mornings, overnight and weekend shifts, overtime as needed, and responding to urgent store issues. Eligible benefits may vary based on hours and eligibility and include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED