Shift Supervisor

CVS Health•Highland Park, IL

18h

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The position supervises and coordinates crew activities, communicates with store management and employees, assists customers, resolves customer relations issues in accordance with company policy, and protects customer and patient confidentiality. It also involves pricing and stocking merchandise, setting and maintaining displays, signage and inventory for weekly, promotional and seasonal merchandise, and resetting departments according to planograms. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $16.50–$24.00 per hour; the actual offer depends on factors including experience, education and geography. The role is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Deductive reasoning ability, analytical skills and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems and complaints.
Promote CVS customer service culture by greeting customers, offering help and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage and inventory for weekly, promotional and seasonal merchandise.
Execute displays and maintenance of off-shelf merchandise.
Reset departments following planograms (POGs).
Lead store staff and ensure store operations run smoothly when no manager or Operations Supervisor is onsite.
Ensure completion of opening and closing procedures.