Shift Supervisor

CVS Health • Chula Vista, CA

19h

About The Position

The Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and ensures completion of opening and closing procedures. The role includes supervising and coordinating crew activities, communicating with management and crew, assisting customers and resolving customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, inventory, and department resets.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following planograms (POGs).
• Lead store staff and ensure smooth operations and completion of opening and closing procedures when no manager or Operations Supervisor is onsite.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED