Shift Supervisor
About The Position
A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and coordinating store crew activities, assisting customers, handling customer relations issues in accordance with company policy, maintaining confidentiality, and completing merchandise presentation and stocking tasks.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
- High school diploma or equivalent preferred but not required.
Nice To Haves
- Experience as a retail supervisor.
Responsibilities
- Work effectively with store management and store crews.
- Supervise the store crew by assigning, directing, and following up on activities.
- Communicate information to and from store management and store crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments following planograms (POGs).
- Lead store staff when a manager or Operations Supervisor is not onsite, ensure store operations run smoothly, and complete opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
