Shift Supervisor

GOODWILL OF WESTERN & NORTHERN CONNECTICUT • Bloomfield, CT

1d

About The Position

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor to support its retail stores and the organization’s mission. Retail stores support and help fund Goodwill programs that assist people in obtaining meaningful employment and improving their quality of life. The Shift Supervisor is responsible for store operations during an assigned shift, including opening and closing the store, leading team members, serving customers, handling sales and refunds, completing documentation and financial reports, and maintaining merchandise and store conditions. The role requires open weekend availability and a schedule of 35–40 hours.

Requirements

• High school graduation or equivalent.
• One year of experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties.
• Ability to lead and direct team members.
• Basic math skills for cash handling and ability to operate a register.
• Ability to lift over 40 pounds.
• Open weekend availability.

Responsibilities

• Oversee store operations during the assigned shift.
• Open and close the retail store.
• Delegate work assignments to associates and ensure assigned tasks are completed.
• Provide customer service when promoting merchandise, handling complaints, and issuing refunds.
• Complete daily documentation and financial reports.
• Sell merchandise, operate the P.O.S. cash register system, and thank customers for supporting Goodwill’s mission.
• Perform stock duties, including merchandise rotation, hanger changes, and display work.
• Record inventory of products received, whether placed on display or returned to the warehouse.
• Maintain a clean and neat store.

Benefits

• Health, dental, and vision benefits (employee paid), plus long- and short-term disability and life insurance (Goodwill paid); available on the first of the month following 60 days of employment.
• Two weeks of vacation, four personal days, and seven days of sick time for employees working more than 20 hours a week.
• Up to $3,000 in qualified tuition reimbursement.
• Nine paid holidays, based on standard weekly hours.
• 403(b) retirement savings plan with employer match.
• 50% employee discount.
• $50 work anniversary gift for each year of continuous service, for part-time and full-time team members.
• $200 referral program for each candidate referred to Goodwill who is hired.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED