Shift Supervisor - West Store

Goodwill of Colorado•Colorado Springs, CO

16h•Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. The role monitors the center and addresses immediate issues involving safety, customer focus, product flow, and aesthetics, either directly or through delegation. The supervisor supports employee leadership, store procedures, customer service, sales and inventory tasks, and cross-training, and may take on additional responsibilities as required. This is a full-time position at the West Store. Open availability is required, including weekends. The store is open daily from 9 a.m. to 6 p.m.; shifts may start as early as 7 a.m. and end as late as 7 p.m., and generally run from 8 a.m. to 6:30 p.m. Occasional overtime may be necessary. Pay is $20.88 per hour. Applicants must attach a resume to their application to be considered.

Requirements

Previous supervisory experience is preferred.
Two years of retail experience is desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to solve problems quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Applicants must attach a resume to their application to be considered.

Nice To Haves

High school diploma or equivalent is preferred.
Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry is preferred.
Two years of retail experience is desired.

Responsibilities

Monitor the retail center and address immediate safety, customer focus, product flow, and aesthetics issues, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input on reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying information.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce product is processed accurately and transferred efficiently to E-Commerce.
Use equipment and tools to move and store donated product, obtaining certification as required.
Maintain sufficient operational knowledge to keep operations running in rare cases when no Assistant Manager or Manager is on the premises.
Perform additional duties and responsibilities as required.

Benefits

Daily Pay, a voluntary benefit allowing employees to access their pay on their own schedule.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and Accidental Death and Dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations Division employees.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time Retail and Sales/Operations Division employees.
Retirement plan with pre-tax or post-tax (Roth) contributions available to all employees; employees must be at least 18 years old to participate.
Public Service Loan Forgiveness Program (PSLF)-eligible employer.