Shift Supervisor

CVS Health • Greenwood, MS

1d • Onsite

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance and building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures. The role involves supervising and communicating with store crews, assisting customers and handling customer relations issues according to company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation and inventory.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute display and maintenance of off-shelf merchandise.
• Reset departments following planograms (POGs).
• Lead store staff when no manager or Operations Supervisor is onsite and ensure store operations run smoothly.
• Ensure completion of opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED