Shift Supervisor

CVS Health•Parkersburg, WV

23h

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth operations, and ensures completion of opening and closing procedures. The role includes supervising and coordinating crew activities, communicating with management and crew, assisting customers, maintaining customer and patient confidentiality, and executing merchandising and presentation tasks. The position is full-time, with anticipated hours of 40 per week. The role requires schedule flexibility, including some early morning, overnight, and weekend shifts, overtime as needed, and responsiveness to urgent store issues. The typical pay range is $16.00–$23.00 per hour; the actual offer may depend on experience, education, geography, and other factors. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth store operations when no manager or Operations Supervisor is onsite.
Ensure completion of all opening and closing procedures.