Shift Supervisor

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

1d•$24 - $50,004•Onsite

About The Position

Community Housing Innovations (CHI), a not-for-profit housing and human services organization, seeks a Shift Supervisor to manage Residential Aide staff and help ensure quality services are provided in accordance with CHI, OTDA, and other funding-source guidelines. Under the direction of the Program Director, this role works with an interdisciplinary team and oversees the overall operation of the site. The position is based in Gowanus/Park Slope, Brooklyn, New York. The stated pay is $24.04 per hour, approximately $50,004 annually. The role is non-exempt and eligible for overtime. The schedule is 4:00 p.m. to midnight, with one of two rotations: Sunday through Thursday, or Tuesday through Saturday. The supervisor supports residents and staff, helps maintain a safe and compliant site, and completes required records and reports. The position also assists management with communication and serves as an on-call supervisor.

Requirements

High school diploma or GED required; three or more years of verified experience working in homeless services can override the education requirement.
At least two years of experience providing management services in social services or related fields.
Excellent verbal and written communication skills.
Proficiency in English.
First Aid/CPR certification and Food Handler’s Certificate, obtained upon hire or within 60 days of hire.
F-80 Fire Safety Coordinator certification, or ability to obtain it within 30 days of hire.
Basic competency in MS Windows, MS Office, and internet use.
Ability to lift, carry, and move objects weighing up to 50 pounds; tour the property, walk distances, and climb up to three or four flights of stairs.
Ability to prioritize and make appropriate decisions and judgment calls.
Ability to work independently or as part of a team, stay organized, assume responsibility, work under pressure, meet deadlines, multitask, remain flexible, and maintain attention to detail.
Even-tempered demeanor, negotiation skills, ability to meet unexpected deadlines, and effective time-management skills.

Nice To Haves

Bachelor’s degree from an accredited university or related field of study.
Multilingual ability, including Spanish proficiency.

Responsibilities

Supervise and support all Residential Aide staff.
Oversee Residential Aide staffing for weekends, overnight shifts, and as needed.
Supervise the overall running of the site as directed by the Program Director.
Conduct scheduled fire drills, help staff follow fire-safety procedures, and document drills according to DHS and CHI guidelines.
Supervise and assist with client meals in accordance with site policies and ensure employees follow OTDA and DHS food-safety guidelines.
Provide limited crisis intervention and de-escalation for residents until appropriate CHI professional staff can intervene; contact a supervisor or authorities as needed.
Help prevent losses to CHI resulting from vacancies, lost shelter payments, or property issues.
Ensure the program provides quality services and complies with program requirements.
Enforce CHI, site, and DSS policies, regulations, and rules with residents.
Review video cameras and consistently monitor the area.
Use company resources appropriately.
Model appropriate conduct for other employees.
Provide regular on-site training and feedback to staff and management.
Inform the Building Superintendent of physical-site conditions, hazards, repair needs, and supply needs.
Liaise with agencies responsible for referring eligible clients.
Submit required internal and external reports accurately and on time, including logs, notes, and incident reports.
Maintain orderly logs, office, and site.
Assist the management team with communication and serve as an on-call supervisor.