Shift Supervisor

CVS Health • Detroit, MI

22h • $17 - $24

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes opening and closing procedures.

The role supervises store crew activities, communicates with management and crew, supports customers and handles customer-relations issues in accordance with company policy, and maintains customer and patient confidentiality. Merchandise duties include pricing and stocking products, executing displays and signage for weekly, promotional, and seasonal merchandise, maintaining off-shelf merchandise, and resetting departments according to planograms.

This is a part-time position with anticipated hours of 25 per week. The role requires a flexible schedule that may include early-morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The listed typical pay range is $16.50–$24.00. The position is eligible for benefits and programs that may include dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits, depending on hours worked and eligibility.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early-morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer-relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments following planograms (POGs).
• Lead store staff and ensure store operations run smoothly when a manager or Operations Supervisor is not onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED