Shift Supervisor - AK Airlines Mobility Services - (Full-time, pay DOE) - Anchorage, AK

NANA Management Services•Anchorage, AK

10d•Onsite

About The Position

This position provides hands-on leadership to the mobility services team, ensuring safe, efficient, and dignified assistance to passengers with mobility needs. This role oversees daily operations, training, service quality, scheduling, and compliance with safety and accessibility standards. The supervisor ensures timely passenger transport within the terminal and to/from aircraft, adherence to security protocols, and coordination with airlines, ground services, and operations.

Requirements

High School diploma or GED equivalent.
At least one year of customer service experience.
Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
Proficient computer skills; ability to learn new software quickly (check-in, scheduling, incident reporting, mobility-assessment apps).
Must be available to work a flexible schedule with overtime when required.
Must be able to work effectively with a minimum of supervision or support.
Must be fluent in speaking, reading, and writing English.
Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
Ability to obtain an Alaska AOA Badge.
Successfully pass an FBI fingerprint-based background check.
Complete and pass a TSA Security Threat Assessment (STA).
Have no outstanding warrants or be able to provide documentation of their resolution.

Nice To Haves

Six months of supervisory or leadership experience

Responsibilities

Lead daily mobility services operations, including staffing, scheduling, and task delegation to ensure timely passenger assistance and smooth passenger flow.
Supervise Mobility Specialists, and temporary staff as needed; provide coaching, performance feedback, and development opportunities.
Ensure adherence to accessibility standards and airline/airport protocols; promote safe, courteous, and respectful passenger interactions.
Monitor and enforce safety practices; promptly address safety hazards and model compliant behavior.
Assist in the training and onboarding of new staff; maintain documentation of certifications, training, and performance.
Coordinate with Airlines, Security, Gate Agents, and Ground Transportation to optimize arrivals, connections, and departures for mobility customers.
Manage documentation and records for service logs, incident reports, equipment maintenance, and incident follow-ups.
Ensure proper use, maintenance, and replacement of mobility equipment (wheelchairs, transfer devices, etc.) and report any equipment issues.
Support the General Manager/Assistant General Manager in achieving department goals, budgets, and quality metrics; provide regular progress updates.
Handle customer concerns with professionalism, resolve issues, and escalate as needed.
Promote a positive work environment, teamwork, and effective communication within the mobility team.
Perform other duties as assigned that support department success.