Grove Park Inn Shift Supervisor

Nantahala Outdoor Center•Asheville, NC

7h•$16 - $17•Onsite

About The Position

The Retail Shift Supervisor will assist the Store Manager by overseeing daily operations on the sales floor and providing leadership to our Retail Sales Associates at our Grove Park Inn store location. This position will provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes. This is a Part-Time Year-Round Position.

Requirements

Punctual, dependable, and proactive in communicating work availability
Function as a team player, take direction, and work independently
Willing to learn about new products and local recreational opportunities around Asheville and western North Carolina
Willing to learn about the amenities, offerings, and events at the Grove Park Inn
Comfortable and adaptable in a fast-paced and dynamic environment
Effective at communicating with coworkers
Take ownership of the work you do
Adhere to NOC Guide Handbook and NOC Grove Park Inn Retail specific policies

Nice To Haves

Prior supervisory experience in a retail setting
Cash handling experience
Enthusiastic and knowledgeable about outdoor recreational opportunities in the Asheville and larger western North Carolina area that the NOC promotes
Knowledgeable about the brands and products that the NOC promotes and sells
Knowledge of Lightspeed retail POS system
Experience with Microsoft Office Suite
Technological literacy

Responsibilities

Oversee floor operations during shifts
Provide solutions for any staff or guest questions
Complete all daily communication and tasks that support sales floor operations
Responsible for accurate completion of opening/closing duties as outlined by management
Outline the schedule for the day
Assign and delegate work assignments/projects to floor staff
Coordinate breaks to maintain proper floor coverage
Deliver a clear and cohesive plan for retail associates each day
Maintain a well-stocked floor
Work alongside staff to ensure a tidy and presentable store
Assist with visual merchandising, stocking the sales floor, and other relevant projects, as well as delegating these tasks to sales team members
Embrace a high standard for guest service
Ensure the guest is always the number one priority
Provide mediation to guests or staff when necessary
Make certain all staff are handling guests appropriately
Provide consistent feedback to staff and management
Keep lines of communication open with management and fellow staff members
Take leadership in developing staff customer service skills and product knowledge