Grove Park Inn Shift Supervisor

Nantahala Outdoor CenterAsheville, NC
$16 - $17Onsite

About The Position

The Retail Shift Supervisor will assist the Store Manager by overseeing daily operations on the sales floor and providing leadership to our Retail Sales Associates at our Grove Park Inn store location. This position will provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes. This is a Part-Time Year-Round Position.

Requirements

  • Punctual, dependable, and proactive in communicating work availability
  • Function as a team player, take direction, and work independently
  • Willing to learn about new products and local recreational opportunities around Asheville and western North Carolina
  • Willing to learn about the amenities, offerings, and events at the Grove Park Inn
  • Comfortable and adaptable in a fast-paced and dynamic environment
  • Effective at communicating with coworkers
  • Take ownership of the work you do
  • Adhere to NOC Guide Handbook and NOC Grove Park Inn Retail specific policies

Nice To Haves

  • Prior supervisory experience in a retail setting
  • Cash handling experience
  • Enthusiastic and knowledgeable about outdoor recreational opportunities in the Asheville and larger western North Carolina area that the NOC promotes
  • Knowledgeable about the brands and products that the NOC promotes and sells
  • Knowledge of Lightspeed retail POS system
  • Experience with Microsoft Office Suite
  • Technological literacy

Responsibilities

  • Oversee floor operations during shifts
  • Provide solutions for any staff or guest questions
  • Complete all daily communication and tasks that support sales floor operations
  • Responsible for accurate completion of opening/closing duties as outlined by management
  • Outline the schedule for the day
  • Assign and delegate work assignments/projects to floor staff
  • Coordinate breaks to maintain proper floor coverage
  • Deliver a clear and cohesive plan for retail associates each day
  • Maintain a well-stocked floor
  • Work alongside staff to ensure a tidy and presentable store
  • Assist with visual merchandising, stocking the sales floor, and other relevant projects, as well as delegating these tasks to sales team members
  • Embrace a high standard for guest service
  • Ensure the guest is always the number one priority
  • Provide mediation to guests or staff when necessary
  • Make certain all staff are handling guests appropriately
  • Provide consistent feedback to staff and management
  • Keep lines of communication open with management and fellow staff members
  • Take leadership in developing staff customer service skills and product knowledge
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