Shift Supervisor-(32 Hour) Floater Swing (Fri-Sat) EIH Ferrari (Sun-Mon) EIH Bernal (85626)

HomeFirst•San Jose, CA

3d•$38 - $38•Hybrid

About The Position

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral-based only program with no drop-in services provided. The EIH site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

Requirements

AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
Sensitivity to the needs of unhouses individuals
Experience working with unhoused population
Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders

Responsibilities

Works collaboratively with the Program Manager to ensure service delivery standards are met
Responsible for the care, safety and supervision of program participants, guests, and staff
Implement and enforce EIH guidelines and EIH site rules by program participants
Assist with administrative duties to support the Program Manager including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
Assist with interviewing, recruiting, and training staff
Ensure the minimum staffing requirements per shift are met
Participate in staff progressive discipline including development of Corrective Action Plans
Ensure incident reports are accurate and completed in a timely manner
Welcome guests to the facility, including program participants, volunteers, staff, and community members
Ensure Resident Advocates document all services provided into HMIS within 3 business days
Provide supervision, job coaching and support for staff
Meet with each member of staff individually on a regular basis
Ensure rooms are booked and cleaned for workshop providers
Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
Create cabin inspection schedule and follow up inspection schedule
Support with treatment of participants property prior to Move-In
Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after hours emergency work is completed
Ensure cabin, facility, and perimeter checks are completed
Ensure set-up and break-down for any special events or activities
Complete and file all paperwork in a timely manner
Maintain professional conduct, attitude, and appearance
Communicate to and delegate tasks to next shift Supervisor or Manager
Maintain confidentiality regarding clients, personnel, and other internal agency affairs
Conduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community
Maintain compliance with agency/EIH site policies and procedures
Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
Committed to treat each EIH guest with respect and dignity
Demonstrated conflict resolution skills
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and trainings
Perform other general duties as assigned