Shift Supervisor

Wendy's•Columbia, SC

About The Position

The Shift Supervisor supervises operational activities as directed by the General Manager or other managers during non-service hours and assists exempt management with supervision during service hours. The position may direct operations during non-peak service hours for limited periods when a manager is absent, such as during bank runs or emergencies. Supervision is in the form of work direction. The role oversees opening and closing activities, directs crew members, monitors quality, service, cleanliness, labor, and food costs, and assists with training. It also ensures compliance with operating procedures, timekeeping and wage/hour requirements, cash and banking policies, safety and security rules, dress standards, and maintenance procedures. The Shift Supervisor addresses issues requiring immediate attention and refers performance or discipline matters to the unit manager as appropriate.

Requirements

High school graduate or equivalent educational certificate.
At least 1 year of experience in the restaurant industry.
Must be at least 18 years of age.
Thorough knowledge of Wendy's Operational Procedures and Standards.

Responsibilities

Supervises opening and closing activities during non-service hours.
Provides work direction to crew members.
Addresses crew member performance problems that require immediate attention and refers matters to the unit manager for progressive discipline when appropriate.
Monitors product quality and takes corrective action when necessary.
Follows the store cleaning plan.
Monitors positional and service-line organization.
Monitors service times and determines efficiency.
Maintains a positive customer service attitude.
Follows flowcharts, prep projections, and build-to charts.
Monitors labor usage against sales readings and recommends corrective action to the General Manager when necessary.
Follows store plans established by the unit manager.
Controls food cost by minimizing waste.
Assists with training and cross-training positional skills as directed by the unit manager.
Follows the Operational Procedures Manual.
Ensures time-card accuracy and wage/hour compliance during the non-service shift for which the supervisor is responsible.
Follows cash-control and banking policies and knows register procedures.
Maintains safe working conditions by following safety and security policies and procedures, and notifies the unit manager of accidents or injuries.
Ensures the dress policy is followed.
Follows maintenance procedures and assigned Preventative Maintenance Schedule duties.
Uses consistent and appropriate practices in carrying out supervision and work-direction responsibilities.
Alerts the unit manager to performance or discipline problems and provides sufficient information for corrective action.