Shift Supervisor - UTC Mall

Venchi•San Diego, CA

2d•Onsite

About The Position

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing the quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo, and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being. We are looking for highly motivated and experienced Shift Supervisors to join our team based in San Diego, CA! Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Requirements

Food Handlers/ServSafe Certification required for role.
Must be 18 years of age or older.
Ability to lift and carry up to 20-40 lbs. as needed.
Ability to perform repetitive hand, wrist, and arm movements, including scooping and serving products, for extended periods throughout the workday.
Ability to stand for extended periods.
Comfortable working in cooler, freezer, and stockroom environments.
Walk up and down stairs regularly.
Stand, bend and reach for prolonged periods of time.

Nice To Haves

Punctual, dependable, and able to work flexible schedules, including evenings, weekends and holidays.
Reliability, accountability, and ability to make decisions independently.
Strong customer service and conflict-resolution skills.
Friendly, positive attitude with the ability to create excellent guest experience.
Ability to delegate tasks and ensure completion of daily operational priorities.
Manage multiple tasks while maintaining speed, accuracy, and quality.

Responsibilities

Create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our store.
Support the store manager in managing the day-to-day operations of the store.
Ensure your team is working effectively and ensure customers are at the heart of everything you do.
Slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…
Continuously provide excellent customer experiences that will bring joy to their day!
Have a brief understanding of operational KPI’s, including sales, waste, and labor.
Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
Be hands-on & willing to chip in as and when necessary.
Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
Open and close the store using the daily checklists.
Cash handling and reconciling the cash register daily.
Maintain a clean, safe workplace and adhere to health and safety legislation.
Encourage clear and engaging communication between team members and upwards.
Monitor, support, and coach the team to ensure they reach their potential.
Keep the store manager aware and informed of the team’s and team members’ individual performance.
React and adapt quickly to change and make timely, thoughtful decisions.
Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.
Receive, organize, stock, and rotate products following FIFO (first in first out) standards.
Accurately process transactions and handle cash and credit card payments.
Monitor productivity and maintain merchandising standards.