Shift Supervisor

CVS Health•College Station, TX

19h•$16 - $23

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The role includes supervising and directing store crew activities, communicating between management and staff, assisting customers and resolving customer relations issues in accordance with company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation. Merchandise duties include pricing and stocking products, executing promotional and seasonal displays and inventory, maintaining off-shelf merchandise, and resetting departments according to planograms. This full-time role is scheduled for 40 hours per week. The position requires schedule flexibility, including some early morning, overnight, and weekend shifts, overtime as needed, and responsiveness to urgent store issues. The typical pay range is $16.00–$23.00 per hour, depending on factors including experience, education, and geography.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively between store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.