Shift Supervisor
About The Position
Shift Supervisor – Dining Division Location: DFW Airport Pay: Competitive Hourly Rate Classification: Non-Exempt Reports To: General Manager Lead the Team. Drive Results. Deliver Great Guest Experiences. Paradies Lagardère is seeking an energetic and motivated Shift Supervisor to support daily operations and lead team members in a fast-paced airport dining environment. This position plays a key role in ensuring excellent customer service, maintaining operational standards, and creating a positive, productive workplace culture. The Shift Supervisor serves as a leader on duty, providing direction, coaching, and support to team members while ensuring smooth operations, guest satisfaction, and adherence to company policies and procedures.
Requirements
- Previous retail, restaurant, hospitality, or customer service experience preferred
- Prior supervisory or leadership experience preferred
- Strong communication and interpersonal skills
- Ability to lead by example in a fast-paced environment
- Excellent organizational, problem-solving, and decision-making abilities
- Customer-focused with a team-oriented mindset
- Flexible availability, including nights, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds when necessary
- Ability to work in a fast-paced environment with varying temperatures and noise levels
- Frequent bending, reaching, lifting, and carrying as part of daily operations
Responsibilities
- Supervise and support daily operations during assigned shifts
- Lead, motivate, and develop team members to achieve performance goals
- Ensure exceptional guest service and a positive customer experience
- Monitor workflow, staffing levels, and operational efficiency
- Assist with training, coaching, and onboarding new employees
- Ensure compliance with company policies, safety standards, and food safety requirements
- Address customer concerns and resolve issues professionally
- Support inventory management, product quality, and loss prevention efforts
- Assist with opening, closing, and cash-handling procedures as required
- Communicate operational updates and shift performance to management
Benefits
- Competitive pay and benefits
- Career growth and advancement opportunities
- Training and development programs
- Dynamic airport environment
- Opportunity to work with recognized dining and retail brands
- Supportive team culture focused on service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
