Shift Supervisor

Goodwill Industries Ontario Great Lakes • London, ON

2d • Onsite

About The Position

The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Shift Supervisors must be prepared and capable of handling a variety of situations that may arise; when the Manager or Assistant Manager is not present, the Shift Supervisor is considered the acting Manager. Goodwill is a non-profit organization committed to changing lives and communities through the power of WORK. We strive to create a welcoming and respectful workplace where every employee and member feels valued and supported.

Requirements

• Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
• Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication in a diverse environment (written, verbal).
• Customer service skills (customers, internal customers, donors).
• Team building.
• Computer literacy (word, excel, email).
• Health and safety, loss prevention.
• Listening, understanding and responding.
• Change management.
• Coaching, developing people.
• Ability to hold people accountable.
• Concern for order and quality.
• Impact & influence.
• 1-2 years of experience supervising people and processes simultaneously.
• Satisfactory criminal reference check - vulnerable persons check.
• Valid driver's license and vehicle insurance.

Nice To Haves

• Post-secondary education an asset.
• Health and safety experience an asset.

Responsibilities

• Ensure 100% donor satisfaction and World Class customer service expectations are met.
• Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
• Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and ensure standard procedures are followed by all team members.
• Assist the Manager or Assistant Manager in the day to day operations of the store.
• Assist Manager in the scheduling of staff and preparing time and attendance reports.
• Train, develop and supervise team members.
• Monitor team member behaviour and activity and assist with managing team performance and expectations.
• Assist the Community Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
• Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
• Ensure statistical counts (e.g.: donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
• Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
• Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
• Support the Goodwill mission though assessments, training and community partnerships.
• Responsible for other assigned duties and managerial responsibilities as assigned.
• Assess and assign employees to work positions within the framework of the Guiding Principles and River System business model and business needs.
• Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
• For decisions above this authority level, the Community Store Shift Supervisor must refer to their Community Store Manager.

Benefits

• Dental/health benefits available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (flexibility in scheduling shifts).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree