Shift Supervisor

Services For The Underserved, Inc.•New York, NY

12d•Onsite

About The Position

S:US is seeking a Shift Supervisor for our adult families' shelter in Manhattan. This position is located at East 31 Street New York, NY 10016. The Shift Supervisor is responsible for the overall operations of the program or facility during his/her assigned shift. On evening, nights, holidays and weekend shifts, these duties will be expanded to include supervision of all staff located at our Harmonia family shelter in Manhattan.

Requirements

High School Diploma or GED required
2+ years of experience in Security or Building Maintenance is required.
Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility
Experience in office management and/or staff supervision is required.
Experience working in a large residential/institutional setting with a special need’s population is required.
Strong writing, interpersonal, and organizational skills required.
F-80 (Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems) is required within 6 months of employment.

Nice To Haves

NYS Driver’s License preferred
Bilingual English/Spanish speaking preferred

Responsibilities

Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation.
May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.