Shift Supervisor

LEV RESTAURANT GROUP•Las Vegas, NV

2d•Onsite

About The Position

The Shift Supervisor is responsible for the supervision of Team Members in maintaining the quality of service and product. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent the company in a professional manner.

Requirements

Excellent Verbal and written skills.
Well organized and detail oriented.
Register and cash handling experience.
Minimum high school diploma or equivalent.
Work overtime, as needed, to perform duties and responsibilities.
Work nights, weekends and holidays.
Minimum one-year retail experience.
Ability to learn and fulfill the above requirements of job description.

Nice To Haves

Supervisory position in a specialty store or food establishment preferred.

Responsibilities

Assist in supervising a profitable store and creating sales volume growth
Assist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
Responds pro-actively to prevent and resolve customer service situations
Answer email and telephone call in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
Responsible for ordering coffee, bakes goods and supplies when needed
Maintain efficient, friendly service standards
Maintain acceptable amounts of products, baked goods and supplies for orders
Distributes weekly shipments appropriately
Completes Daily Reports as assigned
Performs opening and closing duties
Reports potential safety hazards and all employee accidents to Store Manager or Assistant Manager and completes personnel forms when necessary
Informs the Store Manager or Assistant Manager of any operational inconsistencies
Perpetuates company philosophy and culture
Delegate duties as necessary
Assist in the training of new employees
Motivate staff to maintain quality and consistent product
Assists Store Manager and Assistant Manager in educating staff members on all products and services
Ensure that all customers are educated on our products and services
Consistently maintain the highest quality product standards
Follow all company drink recipes and procedures
Oversee drink making and participates in the re-certification process, monthly under management discretion
Assist in maintaining a clean, well-merchandised store
Assist in following visual presentation plans and standards
Maintains positive company morale
Maintains store as if the Store Manager and/or Assistant Manager were present