Shift Supervisor
About The Position
A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and ensures completion of opening and closing procedures. The role involves working with store management and crews, directing and following up on crew activities, communicating information, assisting customers, addressing customer relations issues in accordance with company policy, and maintaining customer and patient confidentiality. The Shift Supervisor also prices and stocks merchandise, executes promotional and seasonal displays and inventory, maintains off-shelf merchandise, and resets departments according to planograms.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
- High school diploma or equivalent preferred but not required.
Nice To Haves
- Experience as a retail supervisor.
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information effectively to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments following planograms (POGs).
- Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
