Shift Supervisor
About The Position
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Enjoy a 'chill' work attire, Be part of a rapidly growing concept, Develop into a chocolate-tasting expert – other chocolates will never taste the same, Become a valued member of a cool team and local neighborhood community, Embark on a journey with us where there is room to grow and develop internally. Come shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast!
Requirements
- Strong communication skills, interpersonal skills, and exceptional customer service skills
- Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
- Ability to judge and appropriately react to business activity to ensure labor management
- Attention to detail and safety requirements
- Manual dexterity and good hand-eye coordination
- Previous customer service and cash-handling experience
- Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
- High school diploma or GED
- Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds
Responsibilities
- Champion our culture with excellence and integrity.
- Take charge of opening and closing duties, both solo and by rallying the team.
- Dive into Team Member training, providing clear feedback and coaching.
- Keep the store manager in the loop on Team Member performance.
- Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
- Boost sales with creative flair—sampling, product recommendations, and subtle upselling moves.
- Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
- Keep a cool demeanor intact when smoothing out customer complaints.
- Organize work and sales areas, from stockrooms to coolers and freezers.
- Prep the retail environment for promotions with seasonal vibes, rotating products, and signage.
- Ensure the team follows cash management policies flawlessly.
- Execute all tasks with a safety mindset.
- Stay on top of food safety and quality, reporting anything fishy to the store manager.
- Dive into extra duties with flair.
Benefits
- Enjoy a 'chill' work attire
- Be part of a rapidly growing concept
- Develop into a chocolate-tasting expert
- Become a valued member of a cool team and local neighborhood community
- Room to grow and develop internally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
