ONroute Shift Supervisor - Napanee 401

Careers at ONroute•Kingston, ON

17h•$20•Onsite

About The Position

The Shift Supervisor's primary purpose is to support management in monitoring the day-to-day activities of employees, aiding in monitoring productivity, responsibility for work, and ensuring that business runs smoothly. This role is crucial for delivering exceptional customer service and creating a positive and safe work environment for employees. The Shift Supervisor will monitor and plan employee activities, coordinate breaks, and keep management informed of area activities and significant issues. They will also be responsible for creating and providing a safe and positive work environment free of harassment and violence, modeling company brand standards, and adhering to all policies and SOPs in a professional manner. This role involves completing opening, daily, and closing procedures/checklists, following all company cash handling policies, and resolving customer complaints. Additionally, the Shift Supervisor will practice excellent food safety and sanitation, comply with all H&S standards, place and receive product, perform monthly inventory, deliver training in different brands for new employees, and respond to guest injuries and property damage, completing necessary reports.

Requirements

Previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is great
Values align with ONroute's values: Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership
Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.

Responsibilities

Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Creates and provides a safe and positive work environment free of harassment and violence
Models company brand standards and adheres to all policies and SOP’s in a professional manner
Completes opening, daily and closing procedures/checklist in accordance with company policies
Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
Practices excellent food safety and sanitation practices and complies with all H&S standards
Places and receives product along with performing monthly inventory
Deliver training in different brands for new employees
Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM