Shift Supervisor for 4pm-2am on Wednesday through Saturday

The Spring Shelter, Inc.•Tulsa, OK

4d•$45,000 - $47,000•Onsite

About The Position

The Shift Supervisor provides on-shift leadership to Advocate staff, ensuring safe, effective, and trauma-informed services for shelter guests. This role offers real-time guidance, oversees daily operations, and serves as the point of contact for staff support, guest concerns, and incident response. Shift Supervisors help maintain a supportive, organized, and responsive shelter environment.

Requirements

Bachelor's degree in a related field or 3 years of related experience
Minimum 1 year of supervisory experience
Valid driver's license
Ability to sign The Spring's Statement of Faith
Proficiency with Microsoft Office 365
Must be able to pass a 7-year background check

Nice To Haves

Social services experience preferred

Responsibilities

Supervise, coach, and support Advocate and Advocate Support staff during assigned shifts
Ensure accountability to policies, procedures, and program expectations
Model trauma-informed advocacy and escalate concerns to the Crisis Shelter Manager as needed
Support hiring, onboarding, training, and ongoing staff development
Ensure staff complete required annual training and certification requirements
Ensure guest intakes are completed within 72 hours of arrival
Monitor advocate caseloads to ensure quality advocacy, safety planning, and service coordination
Oversee accurate, compliant documentation in alignment with OAG standards
Ensure services are survivor-centered, inclusive, confidential, and legally compliant
Support day-to-day shelter operations and inventory management
Assist with planning and hosting shelter events
Fill in as Guest Advocate or Advocate Support staff as needed
Participate in on-call rotation and respond to shelter emergencies