Hiring Fulltime Shift Supervisor at the Jacksonville International Airport.

Paradies Lagardère•Jacksonville, FL

11d•Onsite

About The Position

We are seeking a Fulltime Shift Supervisor to join our team at the Jacksonville International Airport. This role involves overseeing daily operations, ensuring excellent customer service, and leading a team of sales associates. The ideal candidate will have demonstrated selling experience in a fast-paced, service-oriented retail setting and a strong understanding of company standards, processes, policies, and practices. You will be responsible for training, coaching, and mentoring the sales team, fostering a positive employee experience, and maintaining store appearance and operational efficiency.

Requirements

Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
Demonstrated ability to provide supervisory guidance to a team and instill trust
Supervisory work; significant interpersonal relationship skills
Must be able to perform a 45-hour minimal weekly work schedule
High school diploma or equivalency required
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language

Nice To Haves

Minimum one year of retail or customer service experience preferred

Responsibilities

Put the customer first at all times (internal and external)
Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
Foster and role model an excellent employee experience where quality & engagement are promoted through the store
Create and maintain good working relationships with fellow associates
Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
Where required, completion of store schedules and store payroll processes
Follow company policies and procedures and maintain a safe working environment
Key Holder (open and close store), where required