Shift Supervisor - Paradies Lagardère - Berkshire's Farms Market B

Paradies Lagardère•Boston, MA

4d•Onsite

About The Position

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. Shift Supervisors ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Micros and Data Central training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Requirements

Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Proficiency required in reading, writing, and mathematics, in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
ServSafe Food Manager’s Certification or equivalent.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Nice To Haves

Practical experience as a supervisor in the hotel/restaurant industry, preferred.

Responsibilities

Ensure guest satisfaction through proper training of employees and adhering to company SOPs.
Make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Micros and Data Central training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions.
Create and deliver first-class experiences for the traveling public.
Support the company mission by demonstrating service standards at all times and holding all team members to the same.
Provide a safe work environment of trust and respect free of harassment.
Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times.
Embrace the family culture by following core values (Trust, Respect, Integrity, First-Class, Innovation, Commitment).
Recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.
Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
Lead each shift by delegating duties, assigning tasks, and following up with all team members.
Follow inventory control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
Follow proper procedures and guidelines for opening and closing the restaurant.
Identify back-ups in the kitchen and work with managers to re-organize when necessary.
Assist with cash-out procedures.
Assist with POS training.
Enthusiastically support decisions once made by Paradies Lagardère and management.
Perform other duties as assigned.