Shift Supervisor

CVS Health•Washington, DC

1d•Onsite

About The Position

A Shift Supervisor is a crucial leader who supports the CVS Store Management team in achieving store execution and performance goals, while also fostering customer loyalty through excellent service. In the absence of a manager or Operations Supervisor, the Shift Supervisor is responsible for leading the store staff, ensuring smooth store operations, and overseeing all opening and closing procedures.

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail supervisor

Responsibilities

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
Execute the display and maintenance of off-shelf merchandise
Reset departments following POGs