Shift Supervisor

CVS Health•Shawnee, KS

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures. The position involves supervising and communicating with store crews, assisting customers, maintaining customer and patient confidentiality, and carrying out merchandise presentation and inventory tasks.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Assign, direct, and follow up on store crew activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory tasks for weekly, promotional, and seasonal merchandise.
Set up and maintain off-shelf merchandise displays.
Reset departments according to planograms (POGs).
Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.