Shift Supervisor

JLL•Chicago, IL

3d•$45,700 - $66,300•Onsite

About The Position

The Shift Supervisor plays a critical role in ensuring seamless facility operations during assigned shifts at a healthcare campus. This hands-on leadership position combines direct supervision of facilities staff with proactive building systems management and emergency response coordination. Working closely with the Chief Engineer, Director, and Deputy Director of Operations, you'll oversee the maintenance and continuous operation of all building systems while serving as the primary facilities liaison to clinical departments and hospital services. This role requires a proactive leader who can make sound decisions under pressure, manage multiple priorities, and ensure compliance with all healthcare regulatory requirements and Joint Commission standards. You'll foster collaboration across trades and shifts to deliver exceptional service that directly supports patient care and campus operations, making this position integral to JLL's commitment to operational excellence in healthcare facilities management.

Requirements

Minimum 3-5 years facilities operations experience in healthcare or similarly complex environments with previous supervisory or lead experience preferred
Working knowledge of building systems including HVAC, electrical, plumbing, and life safety systems with familiarity of healthcare regulatory requirements and Joint Commission standards
Strong interpersonal and communication skills with demonstrated ability to lead diverse teams and foster collaboration between trades and shifts
Ability to make sound decisions under pressure, manage multiple priorities, and respond quickly to emergency situations
Physical capability to walk extensively throughout multi-building campus, climb stairs and ladders to access mechanical spaces, and occasionally lift up to 50 pounds
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Proficient with computerized maintenance management systems (CMMS, Corrigo a plus) and basic computer applications
Effective use of Microsoft Office products (Outlook, Word, Excel) and other internet-based software
Ability to use a computer and smartphone with multiple email accounts for communication and documentation
Additional certifications in electrical, plumbing, OSHA, or other relevant facilities disciplines
Availability to participate in an on-call rotation to support 24/7 healthcare operations

Responsibilities

Supervise and coordinate facilities staff activities during assigned shifts, including work assignments, prioritization, resource allocation, hiring, training, coaching, and personal development.
Conduct regular facility rounds of assigned buildings and systems to proactively identify and address operational issues, inspect damaged surfaces for repairs, and report conditions impacting client occupancy and operations.
Respond to and manage facility emergencies including mechanical failures, environmental issues, and urgent service requests while coordinating with on-call management and serving as facilities liaison during codes or incidents.
Utilize CMMS work order system to document shift activities, incidents, work orders, equipment status, and manage the timely completion of all preventative and corrective maintenance assignments.
Coordinate with 1st shift and 3rd shift engineering and management teams to ensure smooth handoff of in-progress work and communication of issues affecting the campus.
Ensure compliance with all safety protocols, Joint Commission standards, healthcare regulatory requirements, and hospital policies during shift operations while providing coaching and direction to staff on proper procedures.
Collaborate with clinical departments, security, and other hospital services to address facility-related needs, escalating issues requiring management attention and maintaining communication with leadership.