Shift Supervisor (Full-Time) - Residential Behavioral Health

Wedgwood Christian Services • Grand Rapids, MI

2d • Onsite

About The Position

Wedgwood Christian Services is seeking a Shift Supervisor to provide direct care within their residential behavioral health program serving adolescent girls (ages 12-17) in the Cook Claus Program. This specialized program focuses on girls healing from trafficking and sexual trauma. The Shift Supervisor will serve as both a mentor to youth and a leader to staff, ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. The role involves maintaining structure, coaching staff, and ensuring high-quality care on every shift. This position is ideal for individuals passionate about behavioral health, trauma-informed residential care, human trafficking, youth advocacy, and therapeutic mentorship.

Requirements

• At least 20 years of age
• High school diploma or GED
• Valid driver's license
• Ability to lift 50 lbs. and safely perform physical interventions when necessary
• Ability to bend, twist, and support movement in a residential setting
• Alignment with Wedgwood’s Statement of Faith, vision, and values

Nice To Haves

• Social Work
• Psychology
• Counseling
• Human Services
• Criminal Justice (youth focus)
• Behavioral Health or related field
• Residential treatment (adolescents or adults)
• Behavioral health or mental health settings
• Juvenile justice or youth-serving programs
• Crisis intervention or trauma-informed environments
• Women's rehabilitation or recovery centers/shelters
• Group homes, inpatient, or community mental health

Responsibilities

• Provide direction to direct care staff during assigned shifts.
• Coordinate staff assignments to ensure appropriate coverage and effective treatment support.
• Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming.
• Support and guide staff in implementing individualized treatment plans.
• Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion.
• Assist with onboarding and training of new staff as assigned.
• Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model® (safety, emotional intelligence, open communication, and social learning).
• Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches.
• Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation.
• Model and teach healthy communication, problem-solving, and daily living skills.
• Support youth in developing life skills, self-worth, and positive identity formation.
• Engage in structured recreational and skill-building activities.
• Administer medications as assigned and support physical wellness routines.
• Support residents' health needs, including first aid response and coordination of medical care.
• Transport residents to appointments, school, work, or community activities as needed.
• Document and maintain accurate records in alignment with behavioral health standards.
• Ensure adherence to all agency policies, procedures, and licensing requirements.

Benefits

• 403(b) with employer match
• Medical, dental, and vision coverage
• Free supplemental virtual PCP care with medical plan
• Health Savings & Flexible Spending Accounts
• Employer-paid short- and long-term disability
• Life insurance (up to 2x salary)
• Public Student Loan Forgiveness (PSLF) eligible employer
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• On-site gymnasium & 24-hour wellness center
• Beautiful on-campus walking trail
• Tuition discounts through community partnerships
• Time-and-a-half pay for hours worked on holidays
• Employer-paid training and re-certification
• Generous PTO package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED