Dunkin' Donuts Shift Supervisor- PBI Airport

Retail and Dining Positions•West Palm Beach, FL

5d•Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire looking for passionate individuals to fill roles in a diverse and inclusive retail and dining environment. We offer part-time and full-time opportunities in award-winning concepts that keep travelers returning. This role involves leading shifts, ensuring excellent guest service, and assisting with operational tasks.

Requirements

Must have a passion for the guest!
Must say “Yes”, “Please”, and “Thank You”!
Must smile often!
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Proficiency required in reading, writing, and mathematics, in English.
Ability to lift a minimum of 25 lbs.
perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.

Responsibilities

Exceed First Class Service standards and behavior with guests, business partners, and peers.
Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations.
Warmly greets and acknowledges guests upon arrival.
Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
Supporting programs to enhance staff morale and training, which includes writing of schedules.
Effectively lead the restaurant while the Manager or Assistant Manager is not present.
Acts with integrity and honesty while promoting the company culture.
Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
Lead each shift by delegating duties, assigning tasks, and following up with all team members.
Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
Must be proficient in each role to assist when necessary.
Follow inventory control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
Follow proper procedures and guidelines for opening and closing the restaurant.
Must demonstrate a commitment to getting the job done.
Assists with cash-out procedures.
Assists with POS training.
Enthusiastically supports decisions once made by Paradies Lagardère and management.
Open-minded to feedback.
Perform other duties as assigned.