Shift Supervisor - Collinsville

Club Elite and Club Fitness•Collinsville, IL

22h•Onsite

About The Position

The Shift Supervisor is responsible for assisting club leadership in the day-to-day operations of the club, ensuring it remains clean, functional, and friendly. This role is pivotal in ensuring a high level of member satisfaction, reinforcing our commitment to an excellent member experience.

Requirements

High School diploma or GED, required
18 years of age or older, required
Previous experience in customer service or hospitality, preferred
Excellent communication and interpersonal skills
Ability to handle stressful situations with professionalism and a positive attitude
Strong multitasking abilities
Ability to work varying hours as needed, including evenings, weekends, and holidays

Responsibilities

Drive our fitness vision and culture by providing the BEST member experience throughout their club visit - always offering a friendly hello & goodbye and anticipating their needs
Provide club tours and educate potential members on the value of Club Fitness amenities and services
Train and mentor staff on front desk functions, member check-ins/POS, and facility cleanliness
Assist club leadership with daily operations, including completing daily facility audits and helping task employees with cleaning or other responsibilities based on audit results
Ensure proper member check-ins and kids club check-ins for the safety of our members and employees
Maintain a clean and organized club according to company standards by conducting club walk-throughs and cleaning assigned areas
Provide a safe, enjoyable, and upbeat environment for children ages 2 and up in the Kids Club
Engage with new and current members, pointing them to Club Fitness amenities and services to help them achieve their fitness and health goals
Accurately complete point of sales transactions
Notify leadership of gym incidents that require incident reports