Shift Supervisor

CVS Health•Green Bay, WI

22h•$17 - $24•Onsite

About The Position

The Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth operations, and oversees completion of opening and closing procedures. The role includes supervising and communicating with the store crew, assisting customers while protecting confidentiality, and maintaining merchandise presentation and inventory activities.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred, but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively between store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory activities for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments according to planograms (POGs).
Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.