Shift Supervisor
About The Position
A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of all opening and closing procedures. The role involves working with store management and crews, supervising and following up on store activities, addressing customer questions and complaints, promoting CVS’s customer service culture, and maintaining customer and patient confidentiality. The Shift Supervisor also prices and stocks merchandise, executes promotional and seasonal displays and inventory, maintains off-shelf merchandise, and resets departments according to planograms.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Work effectively with store management and store crews.
- Supervise the store crew by assigning, directing, and following up on activities.
- Communicate information effectively between store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute the display and maintenance of off-shelf merchandise.
- Reset departments following POGs.
- Lead store staff and ensure operations run smoothly when no manager or Operations Supervisor is onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
