Shift Supervisor

CVS Health • Middletown, OH

20h

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed.

The role includes supervising and coordinating store crew activities, communicating with management and colleagues, assisting customers, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, signage, inventory, and department resets. The position is part-time, with an anticipated 22 hours per week. The typical pay range is $16.00 per hour. The role may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues as needed.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Set up and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED