Shift Supervisor (CPW)

Childrens Rescue Fund•New York, NY

6d•Onsite

About The Position

The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, the RA provides direct assistance, support, and care to clients residing in the facility, as well as supporting, assisting, and enforcing facility rules. This position is responsible for working with clients at our Central Park West location in New York, NY.

Requirements

At least a High School Diploma or GED is required
Must have and maintain a valid NYS security license
At least two years of experience in Single Adult Shelters and/or Congregate Residential Services is required
Experience working with families / homeless population is required
Food Protection certification and CPR/ First Aid certification is required
Must complete a satisfactory background investigation
Excellent written and oral communication skills, as well as organizational skills
Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
Intermediate level of computer skills with proficiency in Word, Excel, and the ability to learn new technologies and databases

Responsibilities

Complete new resident Intake arrival packets, exits logs, and daily occupancy forms
Utilize the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-ins and Discharge Conditional Intakes
Review the Nightly Attendance Roster Incident reports
Receive food deliveries and confirm items received/receipts for accuracy by signing and dating forms
Report all inconsistencies with food deliveries to the appropriate Shift Supervisor and Program Director
Distribute meals to residents and dispose of expired food items as outlined by the DHS Food Distribution Guidelines
Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility
Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps
Collect trash in office and dispose trash in designated areas
Distribute DHS notices (4002 notices, appointment slips, mail, etc.) to residents
Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space
Bag and tag client personal belongings when necessary, and report room cleaning and repair needs to Shift Supervisor
Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients
Conduct hourly rounds of the facility to ensure all room doors are secured, and clients’ personal belongings are secured
Conduct safety checks of clients staying in the facility due to illness, mobility issues, etc.
Ensure clients are responsive during safety checks
Immediately alert medical staff and immediate supervisor of any clients found in distress
Must be able to rotate shift at the discretion of the DPO to meet the needs of the program
Conduct operation unit inspections during the new intake process
Maintain all logs (Attendance, ACS, emergency contacts, sign-in/out logbook) and submit logs on the 1st of every month to the Director of Operations
On the 1st of every month, create a dead file of all the logs to be submitted for storage
Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times
Review all paperwork and logs completed during the previous shift with the Shift Supervisor before the end of tour
Physically check all unoccupied rooms to determine status of readiness, repairs, and cleanings
Ensure all clean and ready units have clean linens and towels; alert maintenance team of any items needed
Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.)
Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm
Finalize Night Signature Roster (NSR) in CARES
Ensure new logs for the month are in place
Receive and log incoming meals, usually at 6:00am
Deliver mail during the 8:00am to 4:00pm shift
Clock in where appropriate using the time clock system sign-in via the onsite logbook
Must be available for overtime when necessary
Required to work additional shifts to ensure coverage when staff is out of the office for various reasons