Shift Supervisor - Burger King

Onvo•Pocono Township, PA

9d•$15 - $17•Onsite

About The Position

The Shift Supervisor (SS) at Burger King is responsible for providing exceptional service to customers with an entrepreneurial, sales-driven spirit. A key priority includes assisting the General Manager (GM)/Assistant Manager (AM) in the daily operation of the restaurant. Under the direction of the GM/AM, this position will also be responsible for maintaining inventories, cash control, restaurant appearance, and completing daily paperwork. Candidates should be able to strategically train and develop a productive store team whose primary focus is promoting our brand while offering exceptional customer service. The SS should inspire and encourage teamwork towards successfully achieving sales goals, upholding daily operations, and most importantly, creating a fun and energized environment!

Requirements

Exceptional service to customers with an entrepreneurial, sales-driven spirit.
Ability to assist the GM/AM in daily operations.
Ability to maintain inventories, cash control, restaurant appearance, and complete daily paperwork.
Ability to strategically train and develop a productive store team.
Ability to inspire and encourage teamwork towards achieving sales goals and upholding daily operations.
Ability to create a fun and energized environment.
Ability to provide and maintain a consistent high level of customer service.
Ability to maintain a facility that is consistently “inspection ready”.
Compliance with Department of Health, internal company, and brand inspection standards.
Adherence to Onvo Safety Inspection/Emergency Response Protocols.
Enforcement of sanitary practices for food handling, cleanliness, and maintenance.
Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances.
Establishment of consistent high quality of food preparation and service.
Maintenance of a professional restaurant image.
Assisting the GM/AM to ensure a well-trained staff.
Maintenance of inventories and store appearance.
Researching, discussing, and reporting inventory variances.
Ensuring storage areas are clean, organized, and labeled.
Assisting the GM/AM to ensure shifts are covered and properly staffed.
Coordination of daily assignments and activities based on sales.
Assurance of proper execution of all cash management activities.
Reporting unexplained cash shortages over $5 to GM or DM.
Maintaining restaurant compliance with all Brand standards.
Maintaining a safe clean work environment.
Passing all internal operations training and paperwork audits.
Ensuring brand sponsored inspections are at or above brand standards.
Providing superior customer service.

Nice To Haves

Background in customer service and hospitality.
Go-getter attitude.

Responsibilities

Assures a pleasant shopping experience for all customers, responds to customer complaints, and solicits customer feedback and input.
Regularly coaches team to provide and maintain a consistent high level of customer service.
Maintains a facility that is consistently “inspection ready” in all areas including food preparation, restrooms, and all guest contact areas.
Complies and maintains all Department of Health, internal company, and brand inspection standards.
Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees, and vendors while operating in a manner that does not put company property and assets at risk.
Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image.
Assists the GM/AM to ensure that the restaurant has a well-trained staff to meet and exceed operational standards.
Under the direction of the GM/AM, the SS is responsible for maintaining inventories and store appearance.
Treat inventory as if it is cash. All inventory variances researched, discussed, and reported to the GM as early as possible.
Makes sure all storage areas are clean and products are well organized and labeled with the date received.
Assists the GM/AM to ensure all shifts are covered and properly staffed.
Coordinates daily assignments and activities of associates based on sales.
Assures proper execution of all cash management activities, including accurate cash handling, credit card processing, and safety procedures.
Any unexplained cash shortage over $5 must be reported to GM or District Manager (DM).
Strive to be the best in the Brand! Keep Restaurant in compliance with all Brand standards.
Maintain and ensure a safe clean work environment.
Pass all internal operations training and paperwork audit.
Ensure all brand sponsored inspections are at or above brand standards.
Provide superior customer service to all of our guests.