Shift Supervisor
About The Position
Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter in Far Rockaway, Queens. The Shift Supervisor is responsible for overseeing designated shelter operations during assigned shifts and supervising a team of Residential Aides. This role works in close coordination with Social Services, Maintenance, and Security staff to ensure safe and consistent service delivery. The Shift Supervisor reports to the Director of Program Operations and is expected to have prior experience in site management, staff supervision, and working with clients experiencing mental health challenges.
Requirements
- High School Diploma, HSE, or GED required
- Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
- At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated ability to manage crises and emergencies effectively.
- Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
- F-80 Fire Safety Coordinator certification required or ability to obtain.
- NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
- Strong interpersonal and written communication skills.
- Demonstrated empathy for vulnerable populations.
Nice To Haves
- Bachelor’s degree preferred.
- Bilingual (English/Spanish) preferred.
- CPR/First Aid certification preferred.
Responsibilities
- Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
- Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
- Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
- Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
- Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
- Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
- Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
- Monitor video surveillance systems and fire prevention/detection alarms.
- Complete required documentation, including logs, incident reports, and DHS reports.
- Assist with fire drills, emergency response, and facility safety procedures.
- Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
