Shift Supervisor ORR

Upbring•McAllen, TX

1d•Onsite

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. The Shift Supervisor is responsible for overseeing and supervising both staff and Unaccompanied Children (UC), ensuring a safe, supportive, and structured environment that meets the needs of the UC in accordance with Agency standards, state licensing standards, and other federal, state, and local regulatory requirements. The Shift Supervisor provides overall supervision of direct care staff, ensuring that all team members are properly trained, supported, and adhering to program policies. This position ensures the effective operation of the program during their shift, including managing staff performance, addressing any issues or concerns, and maintaining a high standard of care for the children under the program’s responsibility.

Requirements

High school diploma or GED
Must be at least 21 years of age
1-year experience working with children in a social service setting
1-year experience as a supervisor in any setting
Bilingual in Spanish based on service population and area
Ability to think and react calmly and rationally in difficult and stressful situations
Strong interpersonal skills, with the ability to interact effectively with a diverse staff and resident population
Experience in conflict resolution and de-escalation techniques to ensure safety and well-being of residents
Strong verbal and written communication skills
Excellent organizational and time management skills with the ability to meet deadlines
Ability to work both independently and as part of a team

Nice To Haves

Associates degree in Social Services, Human Services, or closely related field
Two (2) years’ previous experience performing direct care services to children and adolescents
Experience in a child welfare or residential care setting, particularly with Unaccompanied Children (UC) or similar populations
Knowledge of relevant state and federal regulations governing the care of Unaccompanied Children and residential programs

Responsibilities

Supervise and monitor the well-being of all UC in their living spaces or common areas, ensuring their whereabouts are always known during the shift
Ensure daily activities, groups, quiet times, wakeups, and bedtimes occur as scheduled and are appropriately documented
Coordinate and approve staff breaks during the shift, ensuring adequate coverage at all times
Receive shift change and orient new staff to the unit, conducting unit checks and ensuring smooth transitions between shifts
Ensure safety and security measures are followed, including medication administration, restrictions, and precautions as needed
Must assist in the evacuation of UC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
Document all incidents, including physical containments, escorts, transports, runaways, and staff/resident injuries, ensuring timely and accurate reporting
Assist with staff supervision, training, and development, ensuring adherence to program policies and addressing performance concerns
Promote positive relationships with UC, staff, and management, serving as a role model and supporting a positive, collaborative, and culturally sensitive environment
Attend meetings and training, maintaining the required training hours per licensing and ORR standards
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods